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    Shipping and Payment Terms

    1. Shipping Information

    Delivery Area
    We deliver our products within Switzerland. Deliveries abroad are available on request.

    Delivery Times
    Delivery times vary depending on the product and availability:

    • Standard products in stock: 2–5 working days

    • Custom-made products / configurations: 1–4 weeks (according to individual order confirmation)

    We make every effort to meet the stated delivery times. Any delays, e.g., due to production bottlenecks, will be communicated promptly and transparently.

    Shipping Costs
    Shipping costs depend on the size, weight, and destination of the delivery. These will be displayed separately during the ordering process.

    For larger deliveries or special transports (e.g., by truck with crane unloading), we will contact you directly to arrange the best possible delivery method.

    Self-Collection
    Self-collection is possible from our warehouse at Kreuzlingerstrasse 71a, 8590 Romanshorn, by prior arrangement. Please contact us to schedule a pickup time.

    2. Payment Terms

    Payment Methods
    We offer the following payment options:

    • Invoice (for registered business customers) with 30 days net payment terms

    • Prepayment (bank transfer)

    • Cash payment upon collection (only by prior arrangement)

    Additional payment methods may follow in the future.

    Invoicing
    Invoices are issued digitally via email or by post. Unless otherwise agreed, the invoice must be paid within 30 days from the invoice date.

    Retention of Title
    The delivered goods remain the property of BETOX AG until full payment is received.

    3. Returns & Complaints

    Transport Damage
    Please inspect the goods carefully upon receipt. Any transport damage must be reported immediately (within 48 hours).

    Incorrect Deliveries & Defects
    If an item is damaged, defective, or not delivered as ordered, please contact us. We will find a straightforward solution.

    Custom-made products are excluded from returns unless a defect is present.